Terms and conditions
1 Definitions These terms and conditions apply to anyone (an “End User”)
accessing this web site and/or using mobile applications and using the
online functionality provided by the web site or mobile applications,
WAP sites and mobile internet sites for purposes including, inter-alia,
to visit, browse, register (or attempt to register) an account, and to
play (or attempt to play) the games. 1.1 The Games Pay to play Bingo,
Casino, Slot, simulated scratch cards and other fixed odds Games
regulated under official gaming licence number LGA/CL1/339/2007, granted
by the Malta Lotteries and Gaming Authority (The “Authority”) on 22
August 2007 in accordance with the Malta Remote Gaming Regulations 2004,
Legal Notice 176 of 2004 of the Lotteries and other Games Act 2001 (the
“Act”). 1.2 Prizes Money won by a Player (also referred to as
‘Winnings’) 1.3 Prize Pool Amount available for Prizes. 1.4 Stake The
payment wagered to enter one of the Games - also referred to as a ‘Bet’.
1.5 Player An End User who plays the games (whether it be for prizes or
for fun) and/or has an account. 1.6 Winner Player who wins a Prize. 1.7
Progressive Jackpot A jackpot whose payout total is incrementally
increased every time a cash game is played. 2 Introduction, Company
Details and Regulation 2.1 These terms and conditions constitute a
legally binding agreement between: You, the “End User”; and Profitable
Play Limited (“The Operator”). The Games are operated on the basis of an
underlying software system licensed to the Operator by Gamesys Limited
(“The Service Provider”). 2.2 Profitable Play Limited is registered in
Malta under company number C42065. Profitable Play’s registered address
is 2A Edge Water Complex, Elia Zammit Street, St Julians, STJ3151 Malta.
2.3 Profitable Play Limited is licensed in Malta and regulated by the
Malta Lotteries and Gaming Authority (the “Authority”). The Lotteries
and Gaming Authority (LGA) is a public single regulatory body that is
responsible for the governance of all forms of gaming in Malta and
operated from Malta. For further information about the LGA please visit
http://www.lga.org.mt. 3 Opening Your Account 3.1 Registration You must
register personally and may not register an account for anyone else.
Simply complete the account registration form on the web site (or
similar functionality where it is made available in the Mobile domain,
including, inter alia, through mobile applications or WAP or mobile
internet sites), including your name, place of residence, telephone
number, and valid email address (and mobile phone number in the case of
registrations made via the Mobile domain). To ‘Play for Real’ you will
also be required to enter your payment method details, your chosen
password and security question information. The name associated with
your payment method (for example the name on your credit/debit card, or
e-wallet account details) must match your first name / surname at all
times. You must only use your own payment methods in your registered
name to make deposits and request withdrawals. We reserve the right to
void all activity where two persons’ (married, common law partners or
friends) payment method details are registered. 3.2 International
Activity Some countries prohibit or limit some or all of the forms of
gambling available on this site. You are responsible for ensuring that
you are familiar with your country’s laws relating to gambling (and, if
different, the laws of the country in which you are actually playing)
and that you do not breach these laws. Residents of Malta are not
permitted to play. 3.3 US Residents We do not accept wagers or allow
residents domiciled in US territories or using US issued bank cards to
use our website. 3.4 Minimum Age You must be at least the minimum age of
18 years old to register and join this site and to hold an account (if
the territory from which you are playing requires you to be older than
18, then you must be at least the minimum age specified by the
applicable local laws). This includes playing the games (both for fun
and for real) and using the game console chat functionality. We reserve
the right to invalidate accounts if we find a player is less than the
minimum age and we may request additional information to confirm a
player’s age at any time. Any player found to be under the minimum age
will have their account frozen and their winnings will be null and void.
The provisions of the Act provide that the Operator may be obliged to
forfeit balances relating to accounts of someone under the minimum age
to the Authority. No claim shall lie against the Operator in the event
the balance is remitted to the Authority in these circumstances. 3.5
Encrypted Card Details You only need to enter your debit/credit card
details once. The details are then stored in our secure servers using a
proprietary encryption algorithm. After that your debit/credit card
details will only be used when you make a deposit or withdrawal. We
require your 3 digit Card Security Code (also known as CV2 number)
usually found on the back of your card during all card transactions so
that your card issuing bank can confirm the integrity of your deposit.
We do not store the Card Security Code in our systems. 3.6 Age and
Identity Verification When considering member registrations and certain
prize winning withdrawal transactions, the Operator reserves the right
to use an independent reference agency to verify your age and identity
or any other information that you provide us. This enables accounts to
be opened more quickly, reduces the need to obtain age and
identification documents and assists us with our crime and fraud
prevention programme. In the event that it is not possible to
satisfactorily complete our age and identity verification process we may
request you to provide personal identification documents to further
confirm and validate your age and identity. We reserve the right to
suspend your account until you have satisfactorily completed these
checks. 3.7 Secure Communications Information is transmitted between our
secure servers and the secure servers of a leading e-commerce payment
companies who in turn have secure encrypted links between themselves and
leading banks. The Operator’s employees and Service Provider’s employees
do not have access to your full debit or credit card details. 3.8
Personal Account / Registration Acceptance Upon Acceptance of your
Registration you will be issued a personal account and confirmation of
your registration. The Operator reserves the right to decline acceptance
of an account registration at any time at its sole discretion. In this
instance, unused balances will be refunded to account holders, subject
to the terms and conditions and the Operator’s obligations under the
Act. 3.9 Illegal Wagering is Void The Operator does not accept liability
for any breach by you of the applicable laws of your country of
residence. The Operator reserves the right at its sole discretion to
declare any wager as void if a player is identified as playing
illegally, in which event no winnings will be paid. 3.10 Secure Player
Details The Operator executes transactions in secure mode using Thawte
certification, so any personal and financial details you submit are
encrypted during transmission. The Operator takes every precaution to
protect sensitive information provided by visitors to the website or
mobile applications. Information submitted by players is encrypted using
SSL encryption, the exact level of encryption supported being determined
by the level supported by the player’s browser. 3.11 Deposits by Card or
NETeller You can deposit money into your account to play the Games using
Visa, MasterCard, Maestro UK, Solo, Visa Delta, Visa Electron, Laser
(Ireland residents and EUR currency only) and NETeller. You may select
GBP, EUR or USD as your account default currency. Jackpotjoy.com or
Profitable Play will appear as a reference on your card / payment
provider statement. Please note we accept no responsibility for any
charges or fees levied by your card issuing bank or financial
institution. 3.12 Minimum and Maximum Deposits A minimum deposit of GBP
10 (£10.00) and a maximum of GBP 5,000 (£5,000.00) per
transaction may be made on a single credit or debit card. A minimum
deposit of GBP 10 (£10.00) and a maximum of GBP 1,000
(£1,000.00) per transaction may be made using Neteller. The same
values are also enforced for all EUR and USD currency deposit
transactions. The Operator reserves the right to limit customer deposits
on a single day. 3.13 One Live Card per Player Account You may only
register one credit or debit card number to be active with your account
at any one time, and no card may be registered to more than one account.
You can only use your credit or debit card to make deposits in the
account with which it has been registered. 3.14 Online Wagering Only You
may only place wagers for the Games through this website or using the
mobile applications that we make available. Attempts to place wagers
through any other medium, including telephone, fax or post, will not be
accepted. 3.15 Interest on Player Account Funds The Operator is not a
financial institution. Interest will not be payable on monies held in
Player accounts as these are deemed to be advance payments for intended
wagering. 3.16 Up to Date Personal Details It is your responsibility to
ensure that your personal details are kept up to date, including your
name, place of residence, telephone number, and valid email address. If
necessary we will contact you at your registered email address, by
phone, or by letter. We will phone your mobile number in preference to
your home number, if you register your mobile number. 3.17 Player
Responsibility for Keeping Password and Player Details Secure Your
account username, password and personal question details are issued for
your personal use and should be kept private at all times. Provided that
we have been correctly supplied with the account information requested,
we are entitled to assume that all payment and gaming transactions are
made by you. You should change your password on a regular basis and
never disclose it to any third party. You can change your password at
anytime through the My Account section. We will never ask you to
disclose your password. Passwords should contain a mixture of upper and
lower case letters and numbers and/or symbols. Passwords are case
sensitive and we recommend the use of passwords that combine a
combination of non obvious letters and numbers in different cases. Do
not associate your Password with anything personal such as names, birth
dates, telephone numbers, or other familiar words. This will help to
prevent the risk of unauthorised use of your account. It is your sole
responsibility to protect and keep your username and password
confidential at all times and you are responsible for any unauthorised
misuse. We strongly recommend that you disable any automatic password
memory in your browser prior to use and that you run appropriate
anti-spyware, firewall and virus protection on your computer on a
regular basis. Always log out of your account and shut down your
computer when not in use and avoid accessing your account at Internet or
Cyber cafes, libraries or other public sites that have Internet access.
You must report any loss or misuse of your password and if you think
your account may have been accessed by a minor please contact us with
immediate effect. 3.18 Login / Logout Feature Wagers should only be made
by the account holder. Players can use a log out button on the left hand
navigation to log out quickly from any page on the website. The Software
Systems also normally (though without creating an obligation to do so)
automatically log out an account holder where no activity has been
recorded on the Games server for more than 30 minutes (15 minutes for
mobile applications). 3.19 Contacting the Operator if Player Details
believed no Longer Secure Players are also responsible for keeping
accurate details provided at registration up to date. You can access and
amend your own individual account information by clicking on “My Account
Details” in the “My Account” area of the site. If you have any reason to
believe that your individual account information may no longer be secure
please contact Customer Support. 3.20 Closing Player Accounts The
Operator reserves the right to close an account at any time without
explanation. Unused balances will be refunded to account holders,
subject to the terms and conditions and the Operator’s obligations under
the Act. 3.21 Suspicious Transactions It is unlawful to deposit, or
attempt to deposit, funds obtained from ill-gotten means. As part of the
Operators fraud prevention programme, all transactions are monitored and
checked. If the Operator determines or suspects that a transaction is
suspicious and involves or may involve financial crime or similar
activity, the Operator reserves the right to retain the amount of that
transaction and any other transaction made by you. The Operator shall be
under no obligation to provide you with any reasons for so doing. The
Operator has the obligation under the Act to report suspicious activity
to the Authority and reserves the right to report such activity to the
police or relevant authorities. 3.22 Dormant Accounts In the event that
no transaction has been recorded on a Player’s account for thirty
months, the Operator reserves the right to close the account and remit
the balance using the last known details of the player. In the event
that the player cannot be satisfactorily located the Operator has the
obligation under the Act to remit the balance to the Authority. No claim
shall lie against the Operator in the event the balance is remitted to
the Authority in these circumstances. 3.23 Transfer of accounts and
funds between accounts It is prohibited for a player to sell, transfer
or acquire accounts to or from other players, or to attempt to do so. It
is prohibited for funds to be transferred between accounts. 3.24
Responsible Gaming The Operator takes the issue of responsible gaming
very seriously and is committed to providing a responsible gaming
service. As part of our Responsible Gaming policy we provide you with
the ability to control and limit your spending and an option to
self-exclude and close your account for a set period of time if you feel
you are experiencing problems. To view our Responsible Gaming policy and
for more details on how you can control your gambling please visit the
Play Sensibly section on the web site or in our mobile applications.
3.25 Deposit Limit and Frequency Control You are able to set a maximum
deposit limit and frequency control on your account by accessing the
Responsible Gaming section in My Account. The default limit on all new
accounts is No Limit. You can decrease set limits at anytime with
immediate effect, all requests to increase set limits can take up to 7
days to become active. We will take all reasonable precautions to ensure
your deposit limit is observed but we are not liable to you if you
circumvent our procedures and deposit funds into your account that
exceeds your limit. 3.26 Self-Exclusion On request, we will close any
account for a minimum period of 6 months during which time it will not
be possible for the account to be re-opened for any reason. You can
close your account under our responsible gaming self-exclusion policy at
anytime by contacting our 24/7 Customer Support team on free phone 0800
458 0770 or by emailing with details of the
account you wish to close. International customers should contact +44 20
7287 4431. Upon expiry of the self-exclusion period you may request to
re-open a closed account by contacting our 24/7 Customer Support team on
free phone 0800 458 0770 or by emailing with the
details of the account you wish to re-open. All requests to re-open a
closed account will be reviewed by the Operator. Accounts closed as part
of our self-exclusion policy cannot be re-opened for any reason until
the self-exclusion time period has expired. We will use all reasonable
endeavours to ensure compliance with our responsible gaming
self-exclusion policy. However you accept that we have no responsibility
or liability whatsoever if you continue to deposit and wager using
additional not previously disclosed accounts or if you open up a new
account with substantially the same personal registration information,
albeit inputted into the registration form in a different way. 4 Welcome
Bonus Terms and Conditions This bonus is a first time sign up bonus that
is applied to members first deposit only. This cannot be combined with
any other bonus or promotion nor can it be given to future deposits. 4.1
In the event a member deposits an amount that does not qualify for a
bonus they will not be able to claim the bonus on subsequent deposits
that would have qualified for a bonus. 4.2 Qualifying players will have
their account credited with the bonus providing their deposit meets the
minimum and maximum deposit requirements. 4.3 The following types of
bonus are defined as follows: Exact Bonus - Bonus amount is a fixed
value. Cash Match Exact - Bonus amount is equal to the player’s deposit
(up to a maximum value of GBP 100 - £100) . Cash Match Percentage
- Bonus amount is a percentage of the player’s deposit. A 50% Cash Match
would be a bonus equal to half the player’s deposit. Prize Point Bonus -
Player receives 1000 prize points for every pound / dollar / euro they
deposit. 4.4 Players are allowed one active account. Winnings will only
be processed to players who have one account. If a player has more than
one account, all winnings will be void. If the name on a players account
does not match the name on the credit or debit card(s) used to make
deposits to the account, all winnings for that account will be void. Any
abuse or fraudulent activity or any bonuses awarded or offered, will
result in the account to be closed and any winnings will immediately be
void. 4.5 Members are required to wager eight times the total amount
deposited (member deposit [capped at the maximum potential promotional
bonus amount] plus promotional bonus) before it will be possible to make
a withdrawal.Wagers made on Blackjack-Singledeck, Blackjack Multihand,
Roulette, Colour Wheel, Jacks or Better, Progressive Jacks or Better,
Joker Poker, Five Hand Video Poker, Deuces Wild VP, Aces and Faces,
Deuces and Joker VP, Tens or Better, Spinning for Gold Double Up,
Pirates Plunder Double Up, Footballers Widows, Jumpers for Goalposts,
All Video Poker Double Ups, Las Vegas Dreams Double Up, Noughts and
Crosses, Whole Lotta Luck, Money Machine, Baccarat, Three Card Poker and
Deal or No Deal Standalone will not contribute to the wagering
requirements with respect to the withdrawal of funds. 4.6 All bonus
amounts are for wagering purposes only. No withdrawal will be honoured
for an amount less than the sign up bonus. Upon a member’s first
withdrawal (regardless of the number of deposits), any amount up to the
equivalent value of the Play Bonus will be deducted from the members
account prior to settlement. 4.7 The initial amount wagered by a member
will be deducted from their initial deposit(s) rather than from the
bonus amount. In all cases a member must make a withdrawal (or spend the
bonus) within fourteen days from when the bonus was credited or such
bonus credits will be deducted from your play balance at our sole
discretion. 4.8 All withdrawals will be subject to audit before being
processed. The Operator reserves all rights to void bonuses or any
winnings for failed audits. The Operator reserves the right to modify
these rules or cancel this promotion at its sole discretion. 4.9 By
participating in this bonus, you agree to be bound by these rules and to
the decisions of the Operator (whose decisions are final and binding in
all respects). This bonus is subject to our official Terms and
Conditions, which shall be binding in all cases. You must comply at all
times with the standards and/or laws in any jurisdiction where you are
located or residing. 4.10 Any applicable taxes and fees in connection
with any winnings awarded to you are your sole responsibility. If you
have any further questions regarding this promotion, please contact
Customer Support for assistance. 4.11 The Operator reserves the right,
at its sole discretion, to provide additional bonuses or complimentary
payments to players either applied directly to the account or through
mechanisms such as offering the facility for players to participate in
bonus games. The application of a bonus or “comp” to a player’s account
or the offering of bonus games does not oblige the Operator to make any
similar payment or offer to any other player. 5 Acceptance and
Validation of Wagering 5.1 Playing for Real In order to “play for real”,
a player must wager from funds that are in their member account
maintained by the Operator. In no instance would wagering with prize
points entitle a player to win cash jackpots or prizes. Similarly all
wagering is void if on review the player has never successfully
deposited funds into their account, nor received a bonus. 5.2 Confirmed
Wagers In order for a wager to be valid you must receive confirmation
from us that the wager has been made. A confirmation message will appear
on the screen. The wager will have been deemed confirmed when it
registers on your Account Details page, accessed via the “My Account”
button at the bottom of the screen. The Operator cannot cancel or refund
wagers once they have been confirmed by the Operator in your account
unless the wager is declared void for reasons outlined in these Terms
and Conditions. 5.3 Accurate Wagering Records Despite every effort to
ensure total accuracy, the Operator does not accept responsibility for
any errors or omissions in respect of information provided on the site.
Wagers based on incorrect odds will be void. 5.4 Deduction of Wagers /
Unresolved Wagers Stakes (the cost of a wager) will be deducted from
your account at the time of placing your bet, no matter when the result
is determined. The Operator cannot refund bets placed on games where
bets have been purchased for future plays that have not yet been
settled. Such bets will be resolved and winnings credited to players
bank accounts. 5.5 Right of the Operator to cancel/terminate Games The
Operator shall have the right to cancel or terminate game events at its
sole discretion. In the event that a game is cancelled or terminated
such that it is not possible to resolve the wager then that game shall
be deemed null and void and the wager will be credited back to the
player account. 5.6 Right of the Operator to postpone Games The Operator
shall also have the right to postpone games at its sole discretion. In
this case any wagers for the postponed games shall still stand and the
game will be executed at the new time set by the Operator. In practical
terms the postponement of games is likely to only apply to games which
follow a schedule and allow prepaying of entry tickets (i.e. as Bingo),
though the Operator reserves the right to extend this clause to other
games. 6 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus
Promotions 6.1 Crediting Winnings Winnings due on wagering conducted
through your account will be added to your current deposit balance
automatically. This update of your account is not ‘proof of win’. If
upon manual review there is evidence of fraud or malpractice, the
Operator reserves the right to void certain winnings and to amend player
accounts accordingly. You may be contacted for winnings over GBP 5,000
(£5,000.00) or currency equivalent. 6.2 Maximum Winnings The
maximum that any one individual member in any 24 hour period can win
(excluding any progressive or super jackpot elements to a prize payout)
is limited to GBP 25,000 (£25,000.00) or currency equivalent.
Should you exceed this limit in any 24 hour period, any bets made once
the limit has been exceeded may be rendered void, at the Operator’s
discretion and your stakes will be returned to your account without any
winnings made on those wagers. 6.3 Rounding of Winnings The Operator
uses a wager multiplier to calculate and accumulate gaming odds and it
is therefore possible that with certain games, winning payouts can be
displayed for presentational clarity having been rounded down to two
decimal places to the nearest currency unit (i.e. pence (GBP) or cents
(USD and EUR)). However, the Operator’s servers calculate and record the
exact decimal value of the accumulated winning payouts and members
balances. 6.4 The Operator’s Wagering Decision is Final You agree that
the Operator and their records shall be the final authority in
determining the terms of any wagers you place and the circumstances in
which they were made. 6.5 Malta Licence Fee by the Operator The Operator
will pay any appropriate licence fees to the appropriate tax authorities
at the applicable rate. 6.6 Withdrawal Payment Requests You must submit
your withdrawal request for payment with a preferred payment method,
either credit card payment, cheque payment or bank electronic transfer.
Withdrawal payment methods are made available subject to the active
deposit method. If your active deposit method is credit card then you
can withdraw by credit card, bank transfer or cheque. If your Active
deposit method is debit card then you can withdraw using bank transfer
or cheque. It is the sole responsibility of the player to submit the
correct bank account and sort code details for payment of winnings. The
Operator cannot repay incorrect, successful payments due to incorrect
details provided by a player. If payment is unsuccessful, the Operator
will investigate and notify the player and request corrected bank
account details. Unsuccessful payments will only be credited to a
players account once the Operator has been notified by its bank payment
processor that the payment has been successfully retrieved. You can only
withdraw to Neteller if it is your active deposit method. 6.7 Re-issuing
Cheques The Operator requires ten working days notice in order to
process the re-issue of a withdrawal cheque. This is to ensure there
have been no delays with the postal service and to review with the banks
the cheque’s clearance status with us. Once this has been verified the
pending cheque will be cancelled and a new cheque issued. 6.8 Minimum
and Maximum Withdrawals Players can make withdrawals of GBP 10
(£10.00) or above by credit card or bank transfer, cheque
withdrawals of GBP 50 (£50.00) or above. Credit card (UK card
issued only) withdrawals are limited to GBP 1,000 (£1,000.00).
Bank transfer (UK banks only) withdrawals are limited to GBP 3,000
(£3,000.00). EWallet withdrawals to e-wallet systems (e.g.
NETeller) are limited to GBP 2,500 (£2,500). All withdrawal limits
are currency equivalent where relevant. As part of our Age Verification
and Money Laundering requirements withdrawals may be subject to Proof of
Identity checks. In accordance with the Act, no payments in excess of
EUR 2,239 (one thousand Malta Liri or approximately GBP 1,600) shall be
made unless the player’s identity, age and place of residence have been
verified. We do not charge you to withdraw from your account and please
note we accept no responsibility for any charges or fees levied by your
card issuing bank or financial institution. 6.9 Confirmation of Payment
Requests / Account Debiting Once you have submitted your request you
will see a confirmation message that the transfer has been actioned and
your balance will immediately clear to zero or to the balance of the
amount not withdrawn. If you clear your account down to zero, in order
to continue wagering you will be required to transfer a minimum deposit
of GBP 10 (£10.00) into your account. 6.10 Payment Authorisation
and Payment We aim to authorise your card, bank transfer or cheque
withdrawal request within 24 hours of receipt of your request. For
security reasons players making withdrawals may have to provide some
additional information to ensure stringent safeguards are maintained.
This is to protect our players and ensure no fraudulent activity is
carried out and ensure we meet our obligations under the provisions of
the Act. 6.11 International Bank Transfers Players currently overseas
requesting international bank transfers will be sent their withdrawal
less any applicable bank transfer fees - usually GBP 10 (£10.00).
Alternatively such players currently overseas can opt to receive their
withdrawal by cheque in pounds sterling. 6.12 Progressive Jackpots
Players choosing to play progressive jackpot slot or casino games must
understand that they have a chance to win the progressive jackpot,
normally only if they wager the maximum ‘coin’ available. A ‘Bet Max’
button enables players of such games, holding sufficient funds, to
ensure they are staking with a chance of winning the progressive
jackpot. Progressive Jackpots in the Bingo halls are available to be won
by all bingo card holders, regardless of the number of cards purchased.
The Operator reserves the right to participate in pooled progressive
jackpot networks owned and operated by Gamesys Limited. 6.13 Progressive
Jackpot Winnings All progressive winnings will be subject to final
confirmation by the Operator. This decision will be final and no
correspondence will be entered into. 6.14 Progressive Jackpot Accuracy
The Operator has taken every possible precaution to ensure that the
progressive value displayed in the game matches the value on the game
server. Please note that it is the progressive value on the server that
is used when the progressive is paid out. A small discrepancy may arise
due to the delay between the initial progressive being displayed to the
Player and the progressive that is actually won and paid out. Although
unlikely, it is theoretically possible for the jackpot to be apparently
won by more than one player during the delay period mentioned above. In
the event of more than one player apparently winning a progressive
jackpot simultaneously then the player recorded on our servers as having
won the jackpot first shall be the recipient and the subsequent
player(s) shall win the value of the jackpot when reset. In the
extremely unlikely event of the server recording a win truly
simultaneously, the Operator reserves the right to share the jackpot
equally between the winning players. 6.15 Promotional Prizes From time
to time, the Operator offers a variety of prizes or entries into draws
for prizes to ‘pay to play’ and/or ‘play for free’ players usually, but
not exclusively dependent upon period-specific ‘pay to play’ wagering or
‘free to play’ activity. The Operator will state clearly on promotional
text and images the activity that players must complete (e.g. ‘pay to
play’ registration to win a prize or be entered into a draw for a
prize). 6.16 Play For Free And Pay To Play Promotional Prizes You must
be over the age of 18 years to enter into the promotional prize draws.
The Operator reserves the right to request age and identification
documents and at its discretion may use an independent age and
identification verification service. Any promotional prizes won by
members found to be under the age of 18 years will be declared void.
6.17 Promotional Credits for Wagering Only If, as part of a promotional
campaign or competition, we credit an amount to an account registered in
your name, you can only use such amounts to make future wagers. You are
not entitled to withdraw such amounts and we reserve the right to
reclaim those amounts if you do not use them to play the Games during
the period specified in the promotion. 6.18 Promotional Prizes
Irrespective of where players live in the world, the Operator endeavours
to deliver all play for real promotional prizes and prizes that have
been won via the prize point draws to the prize winner’s registered
address destination or requested address. The Operator reserves the
right to offer an alternative prize of similar value (including a
financial consideration) if it is either impractical to deliver the
relevant prize to the player’s relevant country. 6.19 Location-specific
Promotional Prizes The Operator will specify if ‘travel costs’ are
included in a location-specific promotional prize. The Operator reserves
the right to offer an alternative prize of similar value (including a
financial consideration) if it is impractical for the player to travel
to a location-based prize. In such cases, the Operator will attempt to
offer a similar type of prize at a location nearer to the player but the
Operator reserves the right alternatively to offer a financial
consideration prize. 6.20 Customer Transaction Enquiries If you have any
queries regarding transactions on your account, please email our
customer services department on or call free
phone 0800 458 0770. International customers should contact +44 20 7287
4431. Our staff answer phone queries 24 hours a day, 7 days a week.
Calls may be monitored or recorded for training and security purposes.
6.21 Free-to-play Prize Point Payouts The Operator’s prize points payout
rates on free-to-play games are either the same or higher than the
corresponding pay-to-play version, including in some cases greater than
100%. Consequently, the winning of prize points does not reflect the
chance of winning money when wagering on the pay-to-play games which all
have average payout rates below 100%. 6.22 Prize Winner Notification and
Expiry All prize winners will be contacted by email on the day that
prize is drawn. If the winner does not reply to their email (by
returning email to sender) within 11 days, they will forfeit their prize
and the following will happen. If the competition is a prize draw, the
draw will be run again and another winner selected. If the competition
is of tournament structure, the next placed player will be awarded the
prize (i.e. if 1st place doesn’t respond then 2nd place will be awarded
the 1st place prize). 6.23 Prize Winner Promotion The Designated Winner
hereby agrees that his first name may be used in any publicity material
by the Operator. 6.24 Bonus Promotions From time to time the Operator
may operate a bonus promotion. The Operator reserves the right to
determine the member qualification criteria of the bonus promotion. Full
details on the bonus promotion terms and conditions can be found at
http://www.jackpotjoy.com. 6.25 Closing Accounts You may close your account and
request payment of outstanding funds at any time. The Operator also
reserves the right to temporarily suspend or permanently close your
account (without assigning any reason). So long as you have complied
with the foregoing obligations and the terms referred to in the terms
and conditions, your outstanding funds, as recorded on the Operator’s
systems, will be repaid to you. 6.26 How to Close your Account You may
instruct us to close your account at anytime by contacting our 24/7
Customer Support team on free phone 0800 458 0770 or by emailing
with details of the account you wish to close.
International customers should contact +44 20 7287 4431. 6.27 Re-opening
your Account You may request to re-open a closed account by contacting
our 24/7 Customer Support team on free phone 0800 458 0770 or by
emailing with the details of the account you wish
to re-open. All requests to re-open a closed account will be reviewed by
the Operator. Accounts closed as part of our self-exclusion policy
cannot be re-opened for any reason until the self-exclusion time period
has expired. 7 Stakes Wagered 7.1 Minimum Stakes A minimum stake of GBP
0.01 per wager applies. All stakes/wagers contain a unique ticket
number/identifier. 7.2 The Operator’s Server Evidenced Bet Results In
the event that there is a discrepancy between either the numbers that a
Player believes that they have entered or the graphic display of the
game they have played and those in the database maintained by the
Operator, the numbers in the database are considered valid and no
correspondence disputing such issues will be entered into by the
Operator. For the avoidance of doubt, this policy covers disputed
results on both ‘Play for Real’ and ‘Play for Fun’ Games. 7.3 Random
Number Generator You fully accept and agree that random number generator
software, hosted on the Operator’s servers in Malta will determine the
outcome of the Games. 7.4 Integrity of Random Number Generator (RNG) The
output of the Service Provider’s RNG used by the Operator is monitored
regularly by the Operator to ensure it performs within expected bounds
and is checked periodically by the Agents of the Authority and is
accepted and certified by the Authority in accordance with the
provisions of the Act. 7.5 Automatic Game Playing / Manipulation of
Software Automatic playing of Games by software (including so called
“robots”) or any other manipulation of the Games or your/another
Player’s account data may result in termination of your membership,
cancellation of all associated accounts, and the cancellation of any
outstanding prizes and deposits. Players that violate this policy will
not be eligible for reinstatement under different screen names until
further notice. 7.6 Rules and Regulations Violations The Operator
reserves all legal rights and remedies against Players who violate the
rules and regulations associated with the Operator’s account membership.
7.7 Disconnections and Other Events Beyond the Operator’s Control
Wherever possible, the Operator endeavours to ensure the full protection
of all its clients and their bets. However, there are certain events
that are beyond the Operator’s control. The games are played over
Internet, and, in the case of mobile games, over the cellular mobile
telephone networks. These are communication mediums that are known to be
imperfect. If you have wagered on a game but have not started the game
when you are disconnected, the game will not take place. If you have
wagered and have started the game when you are disconnected the game
will be recorded on the game servers and the bet will stand and the
outcome will be reflected in your account status. Some Games are multi
stage and may include bonus games. In the event of a disconnection
during a bonus game, reconnecting and re-selecting the game (at the same
coin value where applicable) should cause the game to recommence from
the point at which it terminated. In the event a bonus game cannot for
any reason be recommenced in this way this is considered a malfunction
unless otherwise stated in the specific game rules. In the event of
disconnection the records stored on the game server shall be the final
authority in determining the terms of any wagers you place and the
circumstances in which they were made. Malfunction voids all pays and
play. 7.8 Client (Player) Account Balances The balance of a client’s
account will at all times be as is recorded on the server. Generally the
balance on the server when logging into the website, after a line has
been disconnected or become non-responsive, will reflect the true
balance after completion of the last bet prior to the breakdown in
communications. 7.9 Wager Result Acceptance By placing any further
wagers with the Operator the Player accepts the results of any previous
wager. As such (at the Operator’s discretion) the results of the
previous wager are no longer in dispute and no refunds or other
adjustments will be granted. If the Player should feel the result of any
of the Operator’s games is unfair or incorrect the Player should contact
the Operator immediately and report the incident. 7.10 The Operator’s
Terms and Conditions of Play All games are played strictly subject to
the Operator’s terms and conditions. By playing at the Operator’s
website, the player is agreeing to abide by these terms and conditions
and, in addition, the specific rules relating to any specific game
played. 7.11 The Operator’s and Service Provider’s Employee and
Contractor Playing Restrictions Employees and Contractors of the
Operator, the Service Provider and any of the Operator’s or Service
Provider’s third party contractors such as licensors, software
suppliers, partners or developers are prohibited from registering,
playing the Games or making transactions on the service, unless
authorised to do so by a legally entitled Official of the Operator for
test purposes only. For the avoidance of doubt, no funds or winnings in
accounts used in this manner may be withdrawn. 7.12 Player Opt Out You
may instruct us to exclude you from participation in the Games by
sending us an email to with your instructions or
by calling Jackpotjoy Customer Support in the UK on 0800 458 0770.
International players should contact +44 20 7287 4431. Use of this
opt-out facility will result in your account being blocked and the
Operator will not accept subsequent wagers from this account. 7.13 Site
Activity Monitoring Use of the site will be closely monitored to ensure
that no customer is using the site with a frequency or in a manner which
might suggest that he or she is using it for bookmaking and we reserve
the right to withhold any monies and/or suspend and/or terminate the
registration and/or account if the Operator considers that the site is
so being used. 7.14 Suspicious Activity If the Operator determines, or
suspects, that a transaction is suspicious and involves or may involve
financial crime or similar activity, the Operator reserves the right to
retain the amount of that transaction and any other transaction made by
you. We shall be under no obligation to provide you with any reasons for
so doing. Where applicable this clause shall include collusion between
players or suspected collusion between players whether using our systems
or other systems. 7.15 Gaming System Malfunction The Operator reserves
the right to withhold winnings and void wagers if a player manipulates
the games in a fraudulent manner or the Gaming System itself
malfunctions. The definition of such a malfunction extends to an error
in the published odds or pay tables, or a game not working in accordance
with its published rules. 7.16 Player Staking Players must pay for each
wager from funds in their gaming account. If funds are not available the
player will not be allowed to wager until further funds are deposited.
7.17 Game Wagering History Players may request a full game wagering
history by contacting Customer Support. 8 Chat Rooms 8.1 Chat Content
Standards The Operator may provide you with a chat facility via which
you will be able to communicate with other users of the Service. The
Operator reserves the right to review the chat and to keep a record of
all statements made on such facility. As a condition of your use of the
chat facility, you agree to adhere to the following rules: 1. You shall
not make any statements that are sexually explicit or grossly offensive,
including messages that are expressions of bigotry, racism, hatred or
profanity. 2. You shall not make statements that are abusive, defamatory
or harassing or insulting to other users of the Service. 3. You shall
not make statements that advertise, promote or otherwise relate to any
other online sites or ventures, discuss illegal activities or post
personal details. 4. You shall not make statements about the Company or
the Sites or any other Internet site connected to the Company that are
untrue and/or malicious and/or damaging to the Company. 5. By opening an
account you agree not to hold the Operator responsible for the
publication of content in the Chat rooms. 8.2 Chat Monitoring Levels The
Operator actively reviews chat content and takes necessary action
retrospectively. Hosts are employed to watch over the chat content and
should they feel that the content is unsuitable, will cease said
activity. Hosts are identified by ‘HOST’ after their name.We reserve the
right to mute, suspend or cancel your account at our sole discretion if
you do not comply with the rules of the Operator and your activity may
be classed as defamation and reported to your Internet Service Provider
(ISP) or the relevant authorities under the Defamation Act 1996. 8.3
Unwanted Chat You may use the ‘ignore’ feature to stop any unwanted
content, alternatively you can report any complaints to the operator at
or 0800 458 0770 where they will be investigated.
9 Copyright You agree that the Operator and Service Provider as
applicable are the owners of all rights to technology, software and
business systems utilised on the Operator’s website and that your use of
these websites (and registration thereon) confers no rights whatsoever
to intellectual property contained or utilized therein. Use or
publication by you of any item displayed on this website is strictly
prohibited. 10 Submission of Information Save for personal information
(which shall be dealt with in accordance with our Privacy Policy), all
information (including but not limited to ideas, suggestions, concepts
and graphics) submitted to us or other players through this website will
become our exclusive property and we shall not be subject to any
obligation of confidentiality and we will be free to use the information
for any purpose. 11 Privacy 11.1 Privacy Policy Enquiries This Privacy
Policy sets out our data processing practices carried out through the
use of the Internet and World Wide Web. If you have any requests
concerning your personal information or any queries with regard to these
practices, please contact us at . 11.2 Data
Protection Act Registration Profitable Play Limited is bound and
compliant with the European Data Protection Directive 94/46/EC in
respect of the handling and collection of your personal information.
11.3 Personal Information Capture We collect personal information from
visitors to this website through the online registration process and
every time you interact with us. 11.4 Use of Personal Information Use of
personal information: we process personal information collected via this
website for the purposes of: Setting up and managing your account;
Building up your personal profiles; Providing you with information about
the Operator’s promotional offers; and Complying with all regulatory
requirements, in particular those relating to the identification of
individuals under money laundering legislation. Access to Personal
information is limited to the staff of the Operator and Service Provider
in accordance with their roles and responsibilities in managing the
above uses in accordance with the applicable Data Protection Act. 11.5
Cookies As with many other websites, we may use software known as
‘cookies’ to store information relating to your preferences to enable us
to improve our service to you. 11.6 Limited Winner Detail Disclosure
Personal details of all Players will remain confidential, save for the
Operator reserving the right to publish some or all of the following
information for certain prize winners. Any winnings: winner username.
Winnings greater than GBP 100 (£100.00) winner username, gender,
town, city or county appearing on thecredit or debit card billing
address. 11.7 Big Winner Promotional Information (A) Winners grant the
Operator irrevocable right but not obligation to use and publish their
proper name and town and/or county of their postal address and any
verbal quotes given over the telephone phone, online and in print, or
any other media, in connection with the Jackpotjoy network of websites.
Acceptance of any prize constitutes irrevocable permission for the
Operator and their advertising/promotional agencies to use winner’s name
and likenesses for advertising/promotional purposes without compensation
unless prohibited by law. 11.8 Big Winner Promotional Information (B) By
entering, participants release and hold harmless the Operator, their
respective parents, subsidiaries, affiliates, directors, officers,
employees and agents from any and all liability for any injuries, loss,
or damage of any kind arising from or in connection with the Jackpotjoy
websites contest or any prize won or any publication or use of winners’
names and likenesses and addresses as aforesaid. 11.9 Restricted
Personal Information Disclosure to Gaming Partners The Operator will not
disclose personal information to non-group companies except to the
respective Partner in respect of the screen names and email addresses of
users. Email addresses are not published on the website. 11.10
Newsletters The Operator may inform you (by email, phone, text message,
mail or otherwise) about products and services (including those of other
companies and organisations) that we consider may be of interest to you.
You may request to be removed from such mailing lists by emailing
. 11.11 Written Requests Upon receipt of your
written request to the following address: The Data Protection Officer,
Profitable Play Limited, 2A Edge Water Complex, Elia Zammit Street, St
Julians, STJ3151 Malta, we will disclose to you your personal data held
by us, we shall correct or delete inaccurate details, and notify any
third party recipients of the necessary changes. Changes to certain
parts of your account information can also be made by accessing ‘My
Account’. We regularly delete data that is no longer required. 11.12
Regulatory Disclosures In accordance with regulatory provisions, the
Operator may be obliged to provide personal information to the Authority
including, inter-alia, details of players breaching these terms and
conditions and especially: players gambling or attempting to gamble when
under age or suspected of being under age; players engaging in
suspicious transactions or suspected to be engaging in money laundering
or fraud; players colluding or suspected of collusion; players using
robots or modifying the software (or attempting or being suspected of so
doing); suspicious use of the Chat facilities; players who have left
their accounts dormant; players who register a dispute with the
Authority. 12 Limits on Liability 12.1 Limited Wagering Liability The
decision of the Operator will be final and binding on all matters and no
further correspondence will be entered into. The Operator’s liability in
respect of any claim or loss will be limited to the stake paid by the
Player. 12.2 Failed Networks Communication Liability In particular, but
without prejudice to the generality of the foregoing, the Operator will
not be liable to any person: - in the event of force majeure, - for the
failure of, or damage or destruction to, the Operator’s central computer
system or records, or any part thereof, - for delays, losses, errors or
omissions resulting from failure of any telecommunications or other data
transmission system, - for any delay resulting in non-receipt of any
entry for a particular draw. 12.3 Events beyond the Operator’s Control
The Operator will not be liable for any loss as a result of an act of
God, an outbreak of hostilities, riot, civil disturbance, acts of
terrorism, the act of any government or authority (including refusal or
revocation of any licence or consent), fire, explosion, flood, theft,
malicious damage, strike, lock-out, or industrial action of any kind.
12.4 Liability Outside of These Terms The Parties shall not commit nor
purport to commit the other to honour any obligation other than is
specifically provided for by these Rules and Regulations. 12.5 Card
Liability The Operator does not accept liability for damages which may
be caused by the interception or misuse of Players’ credit or debit card
details on the Internet, unless stated to the contrary on the Operator’s
website pages. 12.6 Supremacy of English-Version of Terms These Rules
and Regulations constitute the entire agreement and understanding
between the Parties. If there is a discrepancy between the English
language version of these rules and any other language version, the
English language version is deemed correct. 13 Software Service The
Service includes Software which may be downloaded and installed on the
Player’s PC and/or mobile device. The Operator hereby grants to the
Player a non-exclusive, licence for the Use of the Software on devices
owned or operated by the Player, subject to the terms and conditions of
this Agreement. The Player acknowledges that they will use the Software
only for the purpose of Wagering and Managing their Account on the
Service and undertakes that they will not copy, modify, de-compile,
re-engineer, assign, sell or undertake any other dealing in the
Software, nor attempt to interfere with its correct operation. 14
Disputes 14.1 Malta Court Jurisdiction for Disputes If there is a
dispute regarding an entry or eligibility for a Prize or claim, the
decision of the Operator will be final and binding. The relationship
between the Parties, as well as this agreement, is governed by and
construed in accordance with the laws of Malta and whose courts shall be
the courts of jurisdiction. 14.2 Non-invalidation of all Terms If any
part of these terms is found by a court of competent jurisdiction or
other competent authority to be invalid, unlawful or unenforceable then
such part will be severed from the remainder of these terms, which will
continue to be valid and enforceable to the fullest extent permitted by
law. 14.3 Account Disputes Where there is any dispute concerning a
player’s account, the Operator reserves the right to suspend the
player’s account until a resolution is reached. Any disputes must be
lodged in writing stating the date, time and details of dispute and sent
to Profitable Play Limited, 2A Edge Water Complex, Elia Zammit Street,
St Julians, STJ3151 Malta. The Operator takes player disputes very
seriously and endeavours to take all reasonable steps to investigate and
resolve all disputes. If, having filed a complaint in writing and having
given the Operator reasonable opportunity to address the complaint you
have the right to bring the dispute to the attention of the regulatory
body, the Malta Lotteries and Gaming Authority ().
15 Term and Amendments These terms and conditions shall be valid from
the first time that you become an end user until such time as you cease
being an end user or player or until such time as we may amend them at
which time the amended terms and conditions shall apply. We reserve the
right to change these Terms and Conditions at any time. Such changes
shall have effect immediately upon publication on this site and you
agree to be bound by them and to regularly review these terms for the
purposes of monitoring such changes. These terms were last updated on 19
May 2009, (Version 1.5) and supersede any previous Terms and Conditions.
We recommend players should print out a copy of these terms and
conditions.
